The FOS has yet to resolve a payment protection insurance complaint from 2008, over three years after it received the case.

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FOS still to resolve PPI complaint after three years

PPI complaints referred to the FOS have shot up by nearly 60 per cent over the last three months.

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Renewed surge in FOS PPI complaints

Number of FOS cases from claims management companies has gone from 18 per cent in 2007 to 45 per cent last year.

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Half of FOS complaints come from claims firms

If FOS worked within the confines of the law and a modest fee was used to dissuade opportunists, MoJ work on claims firms would not be needed.

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Alan Lakey: Time for a modest FOS complainant fee

Ombudsman has had difficulty retaining staff as banks lure adjudicators with higher pay packages.

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FOS to boost staff by a third as costs soar

Under ombudsman proposals firms with less than 25 complaints referred to FOS in a year will not incur the £500 case fee.

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FOS to increase ‘free cases’ limit to 25

FSCS says there should be a single point of access for consumers across the different regulatory bodies.

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Call for single ‘gateway’ to FSA, FOS and Money Advice Service

FSCS says there should be a single point of access for consumers across the different regulatory bodies.

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Call for single ‘gateway’ to FSA, FOS and Money Advice Service

The ABI says policymakers should work with the industry to select the “most appropriate” ombudsman cases for publication.

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ABI urges Govt to restrict FOS decision publications

CMCs are continuing to submit incomplete and inaccurate complaints on behalf of investors as it tries to weed out spurious complaints.

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FOS continues to see inaccurate complaints from CMCs